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www.instaastro.com is an internet-based platform and is owned and operated by INSTAASTRO TECHNOLOGY PRIVATE LIMITED (“We”, “us”, “our”, “InstaAstro” “, InstaAstro application”). InstaAstro through its Website and Mobile Application (“Website”) offers astrological consultation services through audio, video medium, or written correspondence in the form of reports (“Services”).
This document, i.e., Privacy Policy (“Policy”), contains the manner and details in which InstaAstro controls and owns the Website and collects, stores, and uses the Personal Information that you ('User', 'you', 'your'), the reader of this Policy, provide to us.
We respect the privacy of our Users and are committed to protecting it as required by applicable law. Intending to offer an enriching and holistic internet experience to our Users, we offer a vast repository of Services.
Additionally, please refer to and read our Terms & Conditions (“Terms Of Usage”).This Policy and the Terms are to be read together and form part of a single understanding. Any capitalised term not defined herein shall be interpreted to have the same meaning as defined in the Terms.
The specific aims with which this Policy is designed are:
This Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 which requires publishing of a Privacy Policy for the collection, use, storage and transfer of sensitive personal data or information.
By accessing and using the Website, you acknowledge that you have read, understood, and accepted this Policy, which may be updated/changed/amended at any given point in time. You consent to the privacy practices (including any uses and disclosures of information) described in this Policy. Your continued use of this Website shall confirm that you have provided your unconditional consent and conform to the terms of this Policy as regards collecting, maintaining, using, processing, and disclosing your personal and other information in accordance with this Policy. If you do not agree to accept the terms of this Policy (including any referenced policies or guidelines), you are requested to terminate the use of the Website immediately.
This Policy may be updated from time to time in response to changes in applicable law, the scope of our Services, or other relevant circumstances. The date mentioned in this Policy shall reflect the date on which the Policy was last revised. We may or may not inform the Users of any material amendments to this Policy by posting the updated Policy on our Website. We encourage you to review this Policy regularly for any such changes. Your continued use of the Services will be subject to the then-current Policy.
In accordance with applicable laws, users have the right to:
The Website through this Policy is designed to safeguard the privacy of everyone who visits our Website, be it a User or a Registered Member. The Website uses the Personal Information of a User or a Registered Member to provide astrological content-related services in the form of, but not limited to, horoscope readings and predictions. InstaAstro is not involved in selling or renting your Personal Information or the results of the Services chosen by you, without your express consent.
This Website is not designed to help those seeking medical advice, tackling depression, or considering/contemplating suicide. If you are someone who is seeking, suffering from, or considering any of the above, we recommend that you immediately terminate the use of this Website and contact any local or national suicide prevention helpline or visit a licensed medical professional as the case may be. If you continue to access this Website and use our Services, you agree and acknowledge that it shall entirely be at your own risk and that InstaAstro shall bear no liability for any loss that you may suffer.
In such a situation, the Website reserves the right to disclose user-provided information to law enforcement agencies, if necessary. This information is not subject to any confidentiality or non-disclosure agreements, whether with the Website itself or any third parties associated with it.
The Website makes no assurances regarding the accuracy of any predictions provided by astrologers to users. It also disclaims any guarantee, responsibility, or liability concerning the authenticity or effectiveness of gemstones and related products offered on the platform. Additionally, the Website does not offer any warranties, express or implied, for these services or items.
While accessing InstaAstro Website or Mobile Application, the User may be required to create an account. InstaAstro may require personal information including, but not limited to, your Name, Email Address, Mobile number, Address, Date of Birth, Gender and other identifying information as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000, and any other detail required on the website during registration.
This information is used to provide relevant astrological details for effective and optimal utilisation of our Services, InstaAstro and/or third parties, including but not limited to our business partners, advertising networks, analytics, or search information providers, may collect the following information.
BOOKING A SERVICE : We also track and collect information about user interaction, Recharge done via Wallet, and Consultation made with Astrologer. When placing a service order through the website’s order form, users may be required to submit certain personal and financial information. This may include, but is not limited to, bank account numbers, debit or credit card information, payment instrument details, IP address, and any other relevant data provided during the transaction process. All such information is collected through a secure third-party payment gateway and is maintained with strict confidentiality and in accordance with applicable data protection standards.
COOKIES : We use “cookies” or similar electronic tools to collect information about you. These cookies help us in understanding the User's interests using the identified computer. A cookie is incapable of automatically accessing your hard drive and storing your Personal Information unless you supply such information. Our advertisers may also assign their cookies to the User's browser (if the User clicks on their ad banners), a process that We do not control.
We use cookies, pixels, and similar tracking technologies to enhance user experience, analyse site traffic, personalise content, and serve targeted advertisements. Users can manage or disable cookies through browser settings. Please note that disabling cookies may affect certain functionalities of the Website.
IP ADDRESS/ LOG FILES : Limited information about your computer, including your IP address, is also stored automatically by InstaAstro’s web servers when you visit the Website. We use this information to deliver our web pages to Users upon request, to design our website according to the needs and preferences of our Users, to obtain a statistical estimate of our visitors on the Website, and to inform advertisers of the geographic locations from which our visitors come.
Some non-personal identifiable information is also collected by us. This information is collected when the user visits the website or with the help of cookies, etc, and would include but not be limited to:
NON-PERSONAL IDENTIFIABLE INFORMATION : The Website may use non-personally identifiable information for various purposes, including but not limited to diagnosing connectivity issues, managing website operations, analysing user behaviour and trends, collecting demographic insights, tracking visit frequency and duration, monitoring page interactions, ensuring legal compliance, and supporting law enforcement efforts.
This data also helps enhance the Website’s content and overall performance. It may be shared with third-party service providers and advertisers to assess the effectiveness of online advertising, content delivery, and programming, as well as for other legitimate operational purposes.
Your Personal Information can be used by us for, but not limited to, the following purposes:
Retention : The information provided to us by the User or a Registered Member may be retained by us to fulfil the objective for which it was collected or to provide the Services to our Users effectively. Furthermore, we may continue to maintain User account information even after termination or deletion, if it is reasonably necessary to comply with legal obligations, meet regulatory requirements, resolve disputes between Users, prevent fraud, or for any other legitimate purpose.
Deletion : Unless legally allowed or mandated to store such Personal Information, upon receiving a request at support@instaastro.in, we will delete all your Personal Information or anonymise it so that such data is no longer identifiable to you as an individual.
In our app, we've implemented a unique and convenient way for you to ask questions and interact with us in your chat — by recording your voice as audio. Instead of typing out your queries, you also have an option to simply speak into your device's microphone, record the voice as audio. This audio interaction feature is designed to make using our app more intuitive and in tune with natural communication.
To enable you to record your questions and thoughts in your own voice as audio, we need to request access to your device's microphone. When you grant us this permission, it allows our app to capture the sound of your voice as audio and convert it into digital data that we can process..
We collect audio data via the microphone for internet calls only when the app is in use or running in the background. The data is not shared with third parties and is only used for internal quality and training purposes. User can manage microphone permissions through your device’s settings.
By registering your email address and/or Phone number with us, you agree to receive email communications from us and entities authorised explicitly by InstaAstro through email and SMS. You also agree and acknowledge that when you use our referral program for referring someone, we may send emails to such person referred by you on your behalf, and the email headers will carry your email address as the address from which such emails are sent. We also access and store such information relating to your contacts to send invitations and other promotions to them periodically.
We employ the best possible security measures, including but not limited to internal reviews of data collection, storage, and security policies, as well as the implementation of the strongest encryption and physical security measures to prevent unauthorised access to, alteration, disclosure, or destruction of Personal Information belonging to a User. While we endeavour to leave no stone unturned when it comes to data protection and security, we admit that no measure of security, no matter how sophisticated, is impenetrable and hence we cannot guarantee the safety of the Personal Information collected and stored by us, nor the possibility of non-interception of data. At the same time, it is being transmitted to us by a User over the Internet.
Your registered account created with us is protected using a username and password (“Login Information”) known only to you at the time of registration of the account, and such Login Information should not be shared with anyone else. Any unauthorised use of the Login Information shall be treated as a breach of the terms of this Policy and may lead to suspension of the concerned account. Further, it shall be your duty to inform us about any suspected unauthorised use of your Login Information without any unreasonable delay.
Our Website may contain links to other websites or platforms which are governed by their privacy policies over which we have no control, and any User accessing such website or platform using such links shall, once they leave our servers, be governed by the terms of the privacy policy of the concerned website or platform. We take no responsibility for the privacy practice or the contents of such a website or platform.
Access to and correction of Personal Information and denial of access in certain situations.
You shall have the right to access your Personal Information, collected by us, including but not limited to the history of your transactions, chats, consultations, etc., and account balance at any time through the Website. However, such access may be denied by us in certain circumstances set out in this Policy, including where: (a) providing access would be unlawful and/ or (b) We are required or authorised to do so by or under Indian law or a court/ tribunal order; and/or where giving access would be likely to prejudice enforcement related activities by or on behalf of an enforcement body.
You shall also have the opportunity to have such Personal Information corrected and updated at any time if you believe that such Personal Information is inaccurate, incomplete, or not up-to-date, and we may periodically contact you to seek an update on any material change in such information.
You are entitled to withdraw your consent for use of your Personal Information by emailing a specific request to support@instaastro.in.
(Please note: the exercise of any such right shall prevent you from taking full advantage of the entire scope of features and Services offered through the Website and Mobile Application, and We reserve the right not to provide you with our Services.)
This Policy represents merely a description of InstaAstro’s operations regarding a User’s Personal Information. This Policy is neither intended to nor does it create any legal rights in favour of the User or favour of any other person.
The Website is intended for use by individuals who are 18 years of age or older. While certain informational content may be visible to users under 18, the Website is neither designed for nor intended to attract users below the age of 13. We do not knowingly collect any personally identifiable information from children under 13 years of age.
IF YOU ARE UNDER THE AGE OF 13, PLEASE DO NOT ACCESS OR USE ANY SERVICES OFFERED BY THE WEBSITE AT ANY TIME OR IN ANY FORM.
In the event that a parent or legal guardian becomes aware that a child under the age of 13 has submitted any personal information to the Website, they are requested to contact us without delay. Upon such notification and verification, the Website shall take immediate and appropriate measures to delete the concerned information from its records and systems in compliance with applicable laws.
We also reserve the right to remove, at our sole discretion, any content or material posted by a User which may be of defamatory or sexual nature or offensive to other Users in any manner, and take appropriate legal action against such User in accordance with our Terms.
We have taken every effort to ensure that this Policy adheres to the applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy.
This Policy does not apply to any information other than the Personal Information collected by us through the Website. This Privacy Policy shall be inapplicable to any unsolicited information you provide us through the Website or through any other means or through public channels.
This includes, but is not limited to, information posted in any public areas of the Website. All unsolicited information shall be deemed to be non-confidential, and We shall be free to use and/ or disclose such unsolicited information without any limitations.
This Policy shall be governed by and construed in accordance with Indian laws. All disputes under this Policy shall be referred exclusively to courts at New Delhi, India. Any dispute or claim arising out of or relating to this Policy, including the determination of the scope or applicability of this Policy, or any information provided thereof, shall be resolved through arbitration conducted by a sole arbitrator appointed by mutual consent of the User or Registered Member and the Website.
The arbitration shall be governed by the Arbitration and Conciliation Act, 1996, and the rules made thereunder. The venue of the arbitration shall be New Delhi, and the language of such arbitral proceedings and award rendered shall be English. The award delivered pursuant to such arbitral proceedings shall be final and binding on the parties to the dispute.
Notwithstanding anything contained herein above, every party to a dispute shall have the right to seek interim relief from a court of competent jurisdiction in New Delhi, India, to safeguard the rights of such party pending any arbitration proceeding initiated.
In the event of any complaints or grievances, please contact us by sending your complaint, which should include the following information, tosupport@instaastro.in:
On receiving the complaint, we reserve the right to investigate and/or take such actions as we may deem appropriate. We may also contact you to seek further clarification or assistance with the investigation, or to verify the statements made in your complaint. You acknowledge that your timely assistance with the investigation would facilitate the swift redressal of the same.
BY USING THIS WEBSITE, SUBMITTING PERSONAL DATA, OR INTERACTING WITH ITS FEATURES, YOU CONSENT TO THE COLLECTION, USE, AND PROCESSING OF YOUR INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. Where required by law, we seek explicit consent for data processing activities.
